FAQs

We serve medical patients and recreational customers. Please click here to verify the offerings at our location and access the appropriate online menu to browse our selection and place an online order.

Yes, click here to access our dispensary menu. 

You must have a valid government-issued photo ID and be 21+ or hold a valid medical card/certification. Government-issued ID must be physical or printed. Digital copies will not be accepted.

No, Viola CHI does not offer curbside or delivery services.

Yes! We accept IDs from any state with valid proof of 21+ for recreational purchases and a valid medical card for medical purchases.

We know things are looking a little different these days, and we’re taking extra precautions to protect our teams and customers, including increased cleaning and disinfecting of all surfaces. We are strictly following all Covid-19 safety protocols, and masks are recommended for all in-store shopping. We also ask that our customers please practice social distancing, and thank you for your patience as we limit the number of guests allowed inside the lobby and showroom. We encourage customers to use our online menus to place orders for in-store pickup. You can do so by clicking HERE. We appreciate your effort in helping to keep our communities safe!

We have a three-day return policy on any defective or expired product purchased from Viola CHI. The purchase must have been made on your account, and all returns are subject to the discretion of Viola CHI management.

We accept both cash and debit card payments. We are hoping to accept credit card offers soon. ATMs are available for your convenience at our shop.

You will receive a text message/email to the phone number/email provided when your order is ready for pickup. You can also call the store at (872) 328-4652

Yes you can! We will pack your order and hold it for 24 hours. If the order is placed after business hours, we will prepare and pack your order and have it ready for you when you visit the store. If the order is not picked up within 24 hours, it will be automatically canceled.

The qualifying age for eligibility to receive our senior discount is 65+ years of age.

You can qualify for the veteran discount by showing any one of the following items:

• Military ID
• Endorsement ‘veteran’ stamp on your driver's license or state ID
• Other documentation proving veteran status accepted at the discretion of Viola CHI management.

Any patient/consumer that is 21+ that holds an Illinois ID will be allowed to purchase 

• 30 grams or 1 ounce of flower, 
• 500mg of infused products, 
• 5 grams of concentrate products.

Any patient/consumer that is 21+ that does not hold an Illinois ID will be allowed to purchase 

• 15 grams or 1/2 ounce of flower, 
• 500mg of infused products, 
• 5 grams of concentrate products.

CLICK HERE  to visit our location page and view store hours. Notification of any temporary or unexpected closures will also be found on this page.

We’re always on the lookout for green talent! Please send your resume to jobs@violachi.com.

Still have a question. Reach out here.